SHIPPING
Because all orders are made to order, it can take 2-3 weeks for it to be made and sent out to you. We usually do get it to you before 2 weeks.
**If you need it by a specific date, please email before you make your order. It may be possible to accommodate you.
All our UK orders are sent out as first-class packages.
Delivery charges for packages going outside the UK are calculated at checkout.
CHAOS & ROSE cannot be held liable for any local delivery interference or any lost parcels.
In some cases with international deliveries, you may be contacted by the Customs Department in your country of residence for a Duty & VAT fee, the sum of which is dictated by the Laws & Regulations of your country of residence. Please note, CHAOS & ROSE are not liable to reimburse the costs of any Duty & VAT fees and cannot be taken responsible for delays due to customs clearance as Import Duties & Taxes are the responsibility of the customer. We strongly recommend checking your local customs website or contacting them directly before placing your order.
RETURNS , EXCHANGES & CANCELLATIONS
As all orders are custom made, CHAOS & ROSE does not offer returns or exchanges. Please see the images and read the descriptions of what you are ordering BEFORE you make your purchase. If you’re unsure, please email and I’ll be more than happy to assist you.
HOWEVER, if there is something that you aren't happy with please contact CHAOS & ROSE so we can see how we can fix the issue.
Due to CHAOS & ROSE pieces all being made to order, cancellations aren’t accepted once the order has been accepted.
However if you have just made an order and would like to reconsider, please email BEFORE 24 hours regarding cancellation, as after that your order would have been started on.
I am always happy to help and will do what I can, so please do not hesitate to email